Acrobatica Middle East

Position Summary

Sales Support Coordinator – Spider Access Riyadh, Saudi Arabia (On-site)

Spider Access is a leading provider of IRATA rope access services, specializing in work at heights. As part of Acrobatica Group, we’re committed to delivering top-notch solutions and exceptional safety standards. Our team is dedicated to pushing boundaries and achieving new heights – literally!

What You’ll Do

As a Sales/Commercial Coordinator at Spider Access, you’ll be the face of our company, handling customer queries, preparing quotations, and following up with clients to ensure seamless project delivery. Your role will include:

Customer Queries & Support

  1. Respond to customer inquiries via phone, email, and other channels, providing timely and accurate information about our services.
  2. Resolve customer complaints and concerns in a professional and courteous manner.
  3. Collaborate with our operations team to ensure customer needs are met and exceeded.

 

Quotations & Proposals

  1. Prepare and submit high-quality quotations, proposals, and tenders that showcase our expertise and services.
  2. Ensure accurate pricing, technical specifications, and terms & conditions.
  3. Collaborate with our operations team to ensure seamless project delivery.

 

Order Management & Invoicing

  1. Prepare and process sales orders, ensuring accuracy and timeliness.
  2. Generate invoices and ensure timely payment collection.
  3. Maintain accurate records of sales, orders, and customer interactions.

 

Sales Administration

  1. Maintain accurate sales records, reports, and databases.
  2. Ensure timely and accurate sales forecasting and pipeline management.
  3. Collaborate with our sales team to identify opportunities for growth and development.

 

Communication & Collaboration

  1. Communicate effectively with customers, colleagues, and stakeholders.
  2. Collaborate with our operations team to ensure seamless project delivery.
  3. Provide feedback and suggestions to improve our sales processes and customer service.

Requirements

– Proven experience in sales administration, customer service, or a related field (minimum 1-2 years).

– Strong understanding of sales processes, customer service principles, and administrative procedures.

– Excellent communication, interpersonal, and organizational skills.

– Proficiency in Microsoft Office, CRM software, and other relevant tools.

– Ability to work independently and as part of a team.

– Strong attention to detail and accuracy.

Why Join Spider Access?

– Be part of a dynamic and growing company.

– Collaborate with experienced professionals in the industry.

– Enjoy a challenging and rewarding role with opportunities for advancement.

– Benefit from our commitment to safety, quality, and innovation.

If you’re passionate about the construction industry and excited by the world of rope access and work at height, we want to hear from you!

👉 Forward your resume to recruitment@spider-access.com and become a part of Spider Access – where careers go higher.

Apply Now